CloudMundi Ltd (trading as Compell) Privacy & Data Policy
Our Promise
- Your Privacy Matters: We respect and protect the personal data you share with us.
- Only What’s Needed: We process only the data necessary for our services and communications.
- No Surprises: We are open about how your data is used.
- Your Choice: You can opt out of marketing emails at any time.
- Secure Handling: We implement reasonable safeguards and securely delete data when no longer required.
Who We Are
CloudMundi Ltd, trading as Compell
Registered office: 1 Knightsbridge Green, London, SW1X 7QA
Email: hello@compell.co.uk
Throughout this policy, “we”, “us”, “our” and “ours” refers to CloudMundi Ltd trading as Compell.
How We Use Your Data
We process personal data in the following ways:
- Marketing and Sales Leads
- We collect and use personal data (e.g., name, email, company details) to contact you about our services or share relevant information.
- We rely on either your consent or a legitimate business interest for B2B marketing in accordance with UK privacy law.
- Data is sourced through our own marketing or via trusted third-party services.
- Clients & Contracts
- Personal data of clients is held for the duration of the contractual relationship and to fulfil our services.
- Website Visitors & Enquiries
- Information submitted via forms or email is used solely to respond to your enquiry or provide requested information.
Cookies & Website Tracking
We may use cookies or similar technologies on our website to improve functionality and analyse visitor behaviour. Non-essential cookies will only be set with your consent.
CCTV & Security
We operate CCTV at our premises for security and health & safety purposes. Footage is stored securely and retained only as long as necessary (typically up to 30 days) unless required for a specific incident.
We implement reasonable technical and organisational measures to protect your data from accidental loss, unauthorised access, or misuse. No system can guarantee 100% security; data transmission is at your own risk.
Sharing Your Data
We may share personal data:
- With trusted third-party service providers assisting us in delivering our services, under strict confidentiality and GDPR-compliant terms.
- Where required by law or regulatory authorities.
We do not sell personal data.
Retention
- Marketing / Lead Data: Retained for up to 3 years from the last contact, unless you request deletion sooner.
- Client Data: Retained for the duration of the contract and up to 7 years after termination for legal, accounting, or regulatory purposes.
- Website Enquiries / Other Data: Retained no longer than necessary to respond or fulfil the request.
Data is securely deleted or anonymised once no longer required.
Your Rights
Under UK data protection law, you have the right to:
- Access: Request a copy of your personal data.
- Correction: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion where data is no longer necessary.
- Objection: Object to processing, including marketing communications.
- Data Portability: Request a copy in a machine-readable format.
To exercise your rights, contact hello@compell.co.uk.
Marketing & Emails
- Marketing communications are sent only to those with consent or a legitimate business relationship.
- You can unsubscribe or opt out at any time via the link in our emails or by contacting hello@compell.co.uk.
Changes to this Policy
We may update this policy to reflect changes in our services, technology, or legal requirements. The latest version is always available at compell.co.uk.
Complaints
If you have concerns about our handling of personal data, contact us first at hello@compell.co.uk.
You may also raise a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.